Tracking

Overview

Once a booking has been confirmed by the courier, you can track its progress through to delivery. Transdirect aggregates tracking information from all courier partners into a consistent format.

Tracking statuses

Status code	Status	Description
0	Not available	Tracking information is not yet available. The courier may not have scanned the parcel yet.
1	Picked up	The parcel has been collected from the sender.
2	In transit	The parcel is on its way to the destination.
3	Out for delivery	The parcel is on the delivery vehicle and will be delivered today.
4	Delivered	The parcel has been delivered to the receiver.
-1	Futile	A delivery attempt was made but was unsuccessful.
-2	Check address	There is an issue with the delivery address. The courier needs clarification.
-3	Damaged	The parcel has been reported as damaged.

Tracking via the API

To track a booking, send a GET request:

curl -H "Api-key: YOUR_API_KEY" \
     https://www.transdirect.com.au/api/bookings/v4/track/BOOKING_ID

The response includes the current status, timestamps, and depot information for each tracking event.

Tracking via the dashboard

Members can track any booking from the Transdirect members area:

1. Log in to your account
2. Navigate to Bookings
3. Click on the booking you want to track
4. The tracking history is displayed on the booking detail page

Tracking notifications

Transdirect can send email notifications to the receiver when the booking status changes. This is configured when creating or updating a booking:

{
  "notifications": {
    "email": true,
    "sms": false
  }
}

Tip

Enable email notifications to keep your customers informed about their delivery without needing to build your own tracking page.

Tracking in eCommerce plugins

If you’re using the WooCommerce or Shopify plugin with order sync enabled, tracking information is automatically updated in your store as the courier provides updates.