Order sync

Overview

Order sync uploads your Shopify order information to the Transdirect members area when a customer completes checkout. This saves you from manually re-entering order details — the sender and receiver addresses, item dimensions, and weights are all transferred automatically, ready for you to book and print labels.

How it works

When a customer completes checkout on your Shopify store, the Transdirect app captures the order details and creates a corresponding order in your Transdirect members area. You can then:

1. Review the order details in your Transdirect members area
2. Select a courier and pickup date
3. Confirm the booking and pay
4. Print the shipping label

Tip

Order sync eliminates double-handling of address and item data. Instead of copying details from Shopify to Transdirect manually, everything flows through automatically.

Sync options

The Transdirect Shopify app offers two sync modes:

Sync Transdirect shipping method orders only

Only orders where the customer selected a Transdirect shipping option at checkout are synced. Orders that used a different shipping method (e.g. free shipping, local pickup, or a flat rate) are not sent to Transdirect.

This is the recommended option for most stores, as it ensures only relevant orders appear in your Transdirect members area.

Sync all orders

Every completed order is synced to your Transdirect members area, regardless of the shipping method the customer selected at checkout.

This is useful if you want to manage all your shipping through Transdirect — including orders that used flat-rate or free shipping — or if you use Transdirect as your central shipping hub.

Note

Synced orders appear in your Transdirect members area as pending orders. They are not automatically booked or charged — you still need to select a courier, confirm the booking, and pay before a label is generated.

Enabling order sync

1. Open app settings

   In your Shopify admin, go to Apps → Transdirect → Settings.

2. Navigate to order sync

   Find the Order Sync section in the settings page.

3. Choose your sync mode

   Select either Sync Transdirect shipping method orders only or Sync all orders.

4. Save settings

   Click Save. New orders will begin syncing immediately based on your chosen mode.

What gets synced

The following information is transferred from your Shopify order to Transdirect:

Field	Source
Receiver name	Customer shipping address
Receiver address	Customer shipping address (street, suburb, state, postcode)
Receiver email	Customer email
Receiver phone	Customer phone number
Items	Cart items with weights and dimensions
Order reference	Shopify order number
Declared value	Order subtotal

Note

The sender address is taken from your Transdirect account settings. Make sure your default sender address is correctly configured in your Transdirect members area.

Troubleshooting

Orders are not appearing in my Transdirect members area

• Verify that order sync is enabled in the app settings.
• Check that the order used a Transdirect shipping method (if you selected “Sync Transdirect shipping method orders only”).
• Confirm your API key is valid and has not been regenerated since installation.
• Check that the customer’s order has been fully completed (not just abandoned at checkout).

Order details are incomplete or incorrect

• Ensure your products have weights and dimensions configured. Orders with missing item data may sync with incomplete information.
• Verify that the customer provided a complete shipping address at checkout.

Duplicate orders in Transdirect

• This can occur if the app is reinstalled or the sync setting is toggled. Contact support@transdirect.com.au if you see duplicate orders.

Next steps

• Set up order boxing to optimise packing for multi-item orders
• Configure courier settings to control which couriers are available