Order sync
Overview
Section titled “Overview”Order sync imports paid Shopify orders into the Transdirect members area so you can book shipping and print labels without retyping addresses and items. Sync does not auto-book or charge a courier — you still confirm and pay in Transdirect (or your usual booking flow).
Configure during onboarding and later under Apps → Transdirect → Settings → Order sync.
Sync scope
Section titled “Sync scope”| Mode | Behaviour |
|---|---|
| Sync Transdirect-rated orders only | Only orders where the customer selected a Transdirect rate at checkout |
| Sync every paid Shopify order | Every paid Shopify order, including those using flat-rate, free shipping, or another method |
Most stores sync all paid orders so Transdirect acts as a central shipping hub. Choose Transdirect-rated orders only if you handle non-Transdirect shipments elsewhere.
History and start date
Section titled “History and start date”| Option | Behaviour |
|---|---|
| Start fresh | Sync from today forward |
| Sync start date | Import unfulfilled orders from the chosen date forward |
You can change the start date later in Settings.
Additional options
Section titled “Additional options”| Setting | Description |
|---|---|
| Disable Shopify fulfilment for booked orders | When enabled, Transdirect booking does not auto-mark Shopify fulfilment |
| Check inventory on sync | Separate in-stock lines from out-of-stock lines when an order is imported |
| Default product description | Description used when a line item has none |
Manual sync
Section titled “Manual sync”Order sync also has a Run a manual sync now action. Use it if some orders did not come across automatically — for example after changing the sync scope or start date.
Enabling or changing sync
Section titled “Enabling or changing sync”- Open Apps → Transdirect → Settings → Order sync.
- Choose the scope: all paid orders, or Transdirect-rated orders only.
- Set the start date, or choose to backfill from an earlier date.
- Adjust fulfilment, inventory, and default description if needed.
- Save. New paid orders follow the updated rules immediately.
What gets synced
Section titled “What gets synced”| Field | Source |
|---|---|
| Receiver contact & address | Shopify shipping address |
| Receiver email and phone | Customer and shipping details |
| Items | Line items with weights, plus dimensions from your catalogue and app settings where available |
| Order reference | Shopify order number |
| Order value | Sale price and related order totals |
The sender address comes from your Transdirect warehouse settings, so keep those up to date in the members area.
After sync
Section titled “After sync”- Open the order in the Transdirect members area.
- Select courier and pickup date, pay/confirm.
- Print the label.
Troubleshooting
Section titled “Troubleshooting”Orders not appearing
- Confirm order sync is enabled and scope matches the checkout method used.
- Confirm the Shopify order is paid, not abandoned at checkout.
- Confirm the shop is still linked to the correct Transdirect member (reconnect if the app was reinstalled under a different account).
- Check the Dashboard’s recent shipping activity for carrier or sync errors.
- Run a manual sync from Settings → Order sync to pull across orders that were missed.
Incomplete item data
- Set product weights in Shopify and dimensions in the app Products screen.
- Set a default product description and default box size as fallbacks.
Duplicates
- Reinstall or repeated backfill can create duplicates. Contact support@transdirect.com.au if needed.