Multipickup and frequent rates

Overview

Multipickup (also known as frequent rates) is a discounted pricing tier available to Transdirect members who ship regularly. Instead of booking each parcel individually, multipickup consolidates your daily shipments into a single pickup — reducing costs for both you and the courier.

Frequent rates are currently available from:

• Aramex (formerly Fastway Couriers)
• Couriers Please

How frequent rates work

Couriers that support frequent rates offer tiered pricing based on your daily shipping volume. The more parcels you ship per day, the lower the per-parcel rate.

Tier	Description	Typical requirement
Everyday Price	Standard Transdirect rate	No multipickup commitment
Frequent User Price	Discounted rate for regular shippers	Ongoing volume, assessed by the courier

Note

The minimum volume requirement is typically 3 bookings per day to qualify for frequent rates. This is assessed by the courier on an ongoing basis. If your volume drops below the minimum, you may revert to standard pricing.

When frequent rates are available for your account, the Transdirect Shopify app automatically includes them in checkout quotes. Customers see the discounted price without needing to know about the underlying tier structure.

Enabling multipickup

1. Contact Transdirect

   Reach out to support@transdirect.com.au or call 1300 668 229 to discuss enabling frequent rates on your account. The team will assess your shipping volume and set up the appropriate tier.

2. Confirm courier availability

   Frequent rates are currently available from Aramex and Couriers Please. Confirm with the Transdirect team which couriers are available for your pickup location.

3. Configure in the app

   Once frequent rates are enabled on your Transdirect account, open Apps → Transdirect → Settings → Multipickup pricing. Each carrier is set independently, so you can run Frequent User Price for Couriers Please and Everyday Price for Aramex, or any other combination. The tiers you are entitled to depend on your Transdirect account.

4. Verify at checkout

   Place a test order and confirm discounted multipickup rates appear when those services quote.

Note

The tiers available to you are determined by your Transdirect multipickup eligibility. If you are building your own integration, read the tier from the quote response rather than hard-coding tier names.

Enhanced multipickup

Enhanced multipickup extends the standard multipickup feature by allowing you to book each parcel individually while still receiving the discounted frequent rate. This is useful for stores that:

• Ship orders throughout the day rather than in a single batch
• Need individual connotes and labels for each order
• Want to track each booking separately

With enhanced multipickup enabled, each order is booked as a separate booking in your Transdirect members area with its own connote, but the pricing reflects your frequent rate tier.

Tip

Enhanced multipickup is the recommended option for most Shopify stores. It gives you the flexibility of individual bookings with the cost savings of bulk shipping.

Frequent rates in quotes

When frequent rates are available, the quote response from the Transdirect API includes pricing tiers. The Shopify app automatically selects the best available tier for your account and displays it to the customer.

For example, a Couriers Please quote might include:

Tier	Price
Standard	$11.03
Multipickup 10	$6.96
Multipickup 21	$5.75

If your account qualifies for the Multipickup 21 tier, the customer sees $5.75 at checkout.

See how quoting works — frequent rates for more details on how tiers appear in the API response.

Requirements and eligibility

Volume requirements

To qualify for frequent rates, you typically need to ship a minimum of 3 parcels per day through the participating courier. The exact threshold may vary by courier and your agreement with Transdirect.

Supported couriers

Frequent rates are currently available from:

• Aramex (formerly Fastway Couriers)
• Couriers Please

Other couriers may be added in the future. Contact Transdirect support for the latest availability.

Pickup location

Frequent rates require a consistent pickup address. The courier needs to include your location on a regular pickup run. This works best for stores shipping from a warehouse or fixed business address.

Account setup

Frequent rates must be enabled on your Transdirect account by the support team. They are not available by default. Contact support@transdirect.com.au to get started.

Next steps

• Configure courier settings to manage which couriers appear at checkout
• Set up shipping rules to control rates based on postcode, weight, and more
• Learn about how quoting works for a deeper understanding of the pricing system